Ea Games Sucks Customer Reviews and Feedback
Electronic Arts Inc. (EA) is an American video game company headquartered in Redwood City, California. It is the second-largest gaming company in the Americas and Europe by revenue and market capitalization after Activision Blizzard and ahead of Take-Two Interactive and Ubisoft as of March 2018. Founded and incorporated on May 27, 1982, by Apple employee Trip Hawkins, the company was a pioneer of the early home computer games industry and was notable for promoting the designers and programmers responsible for its games. EA published numerous games and productivity software for personal computers and later experimented on techniques to internally develop games, leading to the 1987 release of Skate or Die!. Currently, EA develops and publishes games of established franchises, including Battlefield, Need for Speed, The Sims, Medal of Honor, Command & Conquer, Dead Space, Mass Effect, Dragon Age, Army of Two, Titanfall, and Star Wars, as well as the EA Sports titles FIFA, Madden NFL, NBA Live, NHL, and EA Sports UFC. Their desktop titles appear on self-developed Origin, an online gaming digital distribution platform for PCs and a direct competitor to Valve's Steam and Epic Games' Store. EA also owns and operates major gaming studios such as EA Tiburon in Orlando, EA Vancouver in Burnaby, DICE in Sweden and Los Angeles, BioWare in Edmonton and Austin, and Respawn Entertainment in Los Angeles.
Back in 2004 The Guardian Newspaper reported how EA Spouse controversy exposed a culture of unpaid overtime throughout the games industry. Here are some highlights of that special report:
It was with these words 10 years ago that Erin Hoffman began an online journal detailing her husband’s grueling experience working at an EA game development studio. For months on end, he worked 12-hour days, six days a week, and when the game’s final deadline loomed, it got worse. The article went viral, spreading across forums and news sites, and provoking a wave of controversy and condemnation. Very quickly it became clear that the most shocking thing about the EA Spouse story was that, within the industry, it wasn’t shocking at all. It was just how things worked. Game development surveys conducted by the International Game Developers Association in 2004 showed that only 2.4% of respondents worked in no-crunch environments and 46.8% received no compensation for their overtime. But, a decade after EA Spouse, it’s questionable how much has actually changed. Statistically, things appear better. In 2004, the IGDA – the only large organization advocating for labor rights in the US games industry – started a regular “quality of life” survey in response to the EA controversy, polling staff on working standards and practices. Its latest numbers from the 2014 report show a decline in intensity. Studio managers have realized that EA-Spouse-type situations mean bad PR, so soft pressure is widely taking the place of mandatory overtime. This may be as simple as encouraging a culture of peer pressure: quietly exploiting the natural desire to do well is a method that many of the staff we spoke to had encountered. However, we were also told of managers who noted which staff had put in the most hours when making a potential layoff list.
Former Employee - Anonymous Employee says"Care less about thier employees than they do about thier customers Low pay Fired every 12 month when contracted through pro unlimited Poor business strategy which opporates under a fail until you marginally succeed method. Then run it into the ground Never listen to employees Never respect tenured QA employees"
Former Employee - Designer says"Very little long term opportunities"
Former Employee - Software Engineer says"Lack of respect and accountability among employees. Forced overtime nights and weekends. Leaders overreact, blame others for their mistakes, miscommunicate, and in general look out for themselves first. There has been a lot of failing up because friendship and tenure are more valued than capability."
Former Employee - Anonymous Employee says"Horrible Culture - Orlando Office"
says"They don't value individuals or growth, they only value the bottom line which is why I am no longer there."
Former Employee - Anonymous Employee says"A horrible management. They do not care about their employees morale or satisfaction at all. Human Resources is only concerned with budgeting."
says"Talent os completely undervalued after 3 or four years as a tester you may work into a permanent position if the right people like you enough."
Former Employee - Anonymous Employee says"Managers are awful. salaries/promotions are given to friends of management first, middle management is filled with guys formerly from QA with chips on their shoulders. Don't like your starting salary screw you over, worked there for several years, new hires with no experience reporting to me would walk in the door making more than me."
Former Employee - Marketing says"Too political and takes too long to get things done"
Former Employee - Data Reviewers says"-Pay is low and it's not something that would be bringing in crucial money"
Customer Service Representative (Former Employee) says"Taking calls all day from people who don't understand basic computer functions or that just want to yell about something they are unhappy about. Management was horrible and almost non existent. The workplace culture was the only redeeming quality as it was alot of fun game loving people who worked there not knowing what the job was actually like when applying. The hardest part of the job was paying my bills at minimum wage. Fortunately overtime was almost always approved so i could sleep on the couch in the break room and go back to work anytime i wanted to rack up hours. The most enjoyable part of the job was the people i worked with. All of them were laid back gamers."
Localization Audio Engineer (Former Employee) says"Empresa grande, e impersonal y que no ofrece ninguna estabilidad."
QA Tester (Former Employee) says"The job was more than I expected as far as responsibilities. I wish training was better but It was a great learning experience and I would love to one day go back."
QA Tester (Former Employee) says"Job was very demanding on bugs and this created a lot of problems. You can't limit test areas and then require a set amount of bugs per hour/day. This is an issue because there are only so many bugs in each test area.To top off this stress is the lack of pay and job security. Less than minimum wage and pretty much no advancement opportunities unless you are able to kiss up to the bosses.A good job for the struggling college student, but not a career making job.most flexible schedule ever in a job i'd seen so far.very, very poor pay scale."
Game tester (Former Employee) says"As a former game tester i have learned how to manage my time to give maximum output efficiently, how to communicate and become part of a team since it was a team based project and we all had to actively participate. The down side was that it would become boring at times, because 90% of the work load was repetitive but on the up side it made more stress resistant. The fun part was that working as a team made time pass faster and more enjoyable than working alone.Good and stable work enviromentLow salary"
QA Tester/Data Base Manager (Former Employee) says"If you’re a QA tester you already know that you’re not going to be here long, for me I signed a year long contract but one of the things they DON’T tell you is that early furlough is a thing and they claim it doesn’t happen often but it does and you’ll be out of a job with only a weeks notice. I enjoyed working here and I loved the culture and friends I made but it was impossible to move up, test leads had their favorites and their favorites would definitely move up, and there’s sometimes zero communication and no form of communication drives me insane."
Lead UI Designer (Former Employee) says"They struggle with some AAA titles that are worked on worldwide studios and most of the time work on titles that are tried and tested before. Basically was a hub for international testing with workforce of more than 1000. Managed to pull-off social games very efficiently in 2011-13.flexible working hoursno benefits if its India studio, no overtime benefits, etc"
Sr. Customer Executive (Former Employee) says"It was totally nice working over there, learned some new things, and got better understanding of customer serviceextra incentivesmonotonous work load"
Camran A says"Company is absolutely horrible. My account was hacked on Apex Legends and the Origin launcher even CLEARLY gave me a message one more than I was unable to log in due to the account already in use. Literally the warning popped up on my launcher that someone else was using my account. I immediately changed my password and logged in. All of my character skins were different, my rank was different, and I had different friends on my friends list. Once I changed my password I thought it was over. Then the company banned me. I have been playing this game since the beginning of the release. A week one player!! I thought no worries, I could just get my account back after explaining what happened. Mind you this company should be able to see the log ins and activity on my account and even where the people logged in from. NOPE. They refuse to do anything. Claim I'm the one that cheated. All they do is close my case submissions. They even refuse to respond to my BBB complaints. I have spend HUNDREDS of dollars over the last few years on this game and they completely tossed me aside like the trash. RIDICULOUS. This completely is garbage, their support is garbage, and they treat their customers like garbage. HORRIBLE. COMPANY."
Jens Heissel Petersen says""Worst Company in America""
J L says"Additional stars can appear in loot boxes, along with duplicate items and more negative reviews."
Casper Olsen says"EA has the worst servers in the world i disconnect really often to ea due to the shi tty ass servers they have its so insane and completelly ruins the experince playing on their platform like fifa if you disconnect from the server for 1 second you get a DNF :("
Babosh Addo says"Fck this $hit game ea are some w@nkers"
Jesse Keating says"Terrible company, everything they do is either rigged, broke, glitched or just plane bad. I hate this company with a passion I will never buy any of their games ever agin"
Harmoni Pickering says"I have no idea what to do so I guess I'm posting here. Last year (2020) around March I purchased a game bundle of Sims 4 (1 EP, 1 GP, 1 SP) to add to my base game. After buying the game my husband was unsure of the charge and flagged it on our card. I noticed when my account got banned and my games disappeared. I checked my bank and when I realized what happened I immediately called my bank to allow the charge and then went on EA help to fix the issue. I included copies of my bank statement showing the initial charge and cancellation, then the most recent, updated charge that went through to prove that EA had indeed received the money for the games. After emailing back and forth with a rep, they unlocked my suspended account and "closed the case", but did not put my games back onto my account so I could not play them. I reached back out and was told they could not give me my games back and told me to make sure I didn't purchase them through a third party. When I explained that I bought the games directly through them they ceased all communication with me and "closed" the second case. Since then I have tried to open multiple cases, including screen shots that prove they received the money and that it went directly to them, not a third-party. I have been repeatedly ignored, even when asking for a customer service phone number to talk directly to someone to fix the issue. Trying to log-in today I find that my account is again suspended/banned and the website won't even let me "open a case" to talk to someone. Anyone know how I can solve this or speak to someone to figure this out? I am so fed up with EA and them stealing my games/money. I will never spend money with EA again!"
Jesus Jimenez says"This company is trash i cant play online because they decided to block my account and i have no way to contact them. Please go bankrupt and spare us from your utterly disapointing games."
notsuchagirlygirl says"This company was great, now it's just all expensive crap and NO imagination. $35 for one Sims 4 Expansion Pack? No way, never. Not only that, but I got EA Play and a ton of free DLC, but aside from two, TWO cheap packs, I could only get 10% off on the rest of the DLC."
jjb_clan justin says"***** you thanks to your Fifa, for 8 years now, when I touch your game, I've only been depressed, angry and sad."
Hudz says"I cant even make an EA account because every time I get and Email for verification the code is always invalid, and I cant even get customer support because guess what? You need to log into you account to get support, so overall, horrible account creation/ verification system, horrible customer support and yeah."
Robert Hartley says"pay to win loot boxes and not supporting the smart delivery are the only reason i dont buy EA games along with there badly paid developers."
Tanisha Hanlon says"Horrible online support. I purchased simcity through as it says it is now 64bit compatible when purchased through the Apple Mac app store however wanted to keep all my games in one place as I have the Sims 4 through origin. On the origin app i purchased it, then went to download and it said it isn't supported by my mac. I tried getting an answer from EA online chat for a resolution to download the game considering it is compatible when purchased elsewhere, but the online tech was slow and unhelpful. I am unable to get a refund as i purchased it 3 months ago even though I had not been able to download it. Will not purchase through EA when the support is so horrid."
Hrco says"Worst customer service ever. You pay, and when you can’t use it, you have no one to turn to."
Will Brown says"DO NOT LET YOUR KIDS BUY THEIR PAY TO WIN FOR PROFIT GAMES ABSOLUTELY HAS TO BE THE WORST GAMES COMPANY EVER AND ALWAYS WILL BE WHILE THE SHAREHOLDERS GET RICH YOUR KIDS GET POOR AND SUFFER STRESS AND DIS ENJOYMENT WITH GAMES THAT ARE PURELY MADE TO MAKE MONEY FOR THE RAT CEO AND SHAREHOLDERS NOT FOR ENJOYMENT FIFA FUT IS FINISHED AND WITH ONGOING COURT CASES THEIR DAYS ARE NUMBERED FINGERS CROSSED THEY GET SUED BY THOUSANDS OF GAMERS AND THEY ARE SHUT DOWN FOR GOOD 👍👍"
Patrick Schiffhauer says"EA SUPPPORT 1 Month 4 Cases and stil No Answer from EA Support Dont understand why they have a Support Goodbye EA!"
Sean says"Ea have turned their games into pay to win concentrating on getging money from microtransactions. Games are laggy and scripted."
Ryan Dittmar says"I don’t even want to give them a star ... there games and customer service get worse every year ... they only care about money at this point and not the consumer I will be boycotting this company after many many years of loyalty"
Jonathan Bullock says"There are lots of cash grabs and Origin is just awful but they have expanded to Steam and you just need to stick to what you like they are a part of my favorite game franchises Battlefield, Titanfall, and Star Wars Battlefront"